Terms of service
OVERVIEW
SleekSilk (trading as “Sleek”) is operated by Elisa (ABN 16 443 472 947) (“we”, “us”, or “our”).
SleekSilk operates this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when you use the Services. By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least 18 years of age or the age of majority in your jurisdiction.
You agree to provide accurate, current, and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You may not transfer or assign your account to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, colours and appearance may vary depending on your device settings and screen display.
We do not guarantee that product images on your device will perfectly reflect actual product colour or texture.
All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products or limit quantities at our discretion.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
We reserve the right to accept or decline any order at our discretion. An order is not accepted until payment has been processed and confirmation has been issued.
If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout.
Purchases are subject to our Refund Policy.
Products are sold for personal use only and not for resale.
SECTION 4 – PRICES AND BILLING
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Prices, promotions, and discounts may change without notice. The price charged will be the price displayed at the time of purchase.
Prices do not include shipping, customs duties, or taxes unless expressly stated.
You agree to provide accurate payment details and confirm that you are authorised to use the selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery timeframes are estimates only and are not guaranteed.
We are not liable for delays caused by carriers, customs, or events beyond our control.
Risk of loss passes to you once the product is transferred to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including text, graphics, logos, product designs, images, videos, and branding, is owned by SleekSilk or its licensors and is protected by patent, copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or exploit any part of the Services without prior written consent.
All trademarks, including the name “Sleek” and “SleekSilk,” are the property of SleekSilk.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties or endorsement. Your use of third-party tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for the content or practices of third-party websites linked from our Services. Accessing such sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. However, all sales are made directly between you and SleekSilk.
Shopify is not responsible for products purchased through our store.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
If you submit reviews, comments, or other feedback, you grant us a perpetual, worldwide, royalty-free licence to use that content for commercial and promotional purposes.
You confirm that your feedback does not infringe on third-party rights.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, to infringe intellectual property rights, transmit malicious code, or interfere with site security.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services if you violate these Terms.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties, except as required by law.
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, SleekSilk will not be liable for indirect, incidental, or consequential damages arising from your use of the Services.
This limitation does not apply to rights that cannot be excluded under Australian Consumer Law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless SleekSilk from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and SleekSilk regarding use of the Services.
SECTION 20 – ASSIGNMENT
We may assign these Terms without notice. You may not assign your rights without our consent.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia.
You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
SECTION 22 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 23 – CONTACT INFORMATION
For questions regarding these Terms, please contact:
SleekSilk
Email: hi@sleeksilk.com.au
ABN: 16 443 472 947